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Getting started with native distribution
Connect your TwentyThree account with your favorite social media platforms. This enables you to push or pull video...
Distributing videos natively to Facebook
If your organization has a Facebook Page, you can share your video content with your fans and have them watch the...
Distributing videos natively to YouTube
If your organization has a YouTube channel, you might be interested in having all or some of your videos present...
Distributing videos to Twitter
You can distribute your videos to your company's Twitter account and in this way let your followers know about the...
Importing videos from Facebook
When getting started using TwentyThree or merging company social channels, it is powerful to be able to import videos...
Importing videos from YouTube
When getting started using TwentyThree or merging company social channels, it is powerful to be able to import videos...
Podcasts
Getting Started
Note: The podcast feature is a legacy feature that is no longer actively developed.
With...
Customize a theme
You can customize the presentation of a theme, having it fit your brand design. Simply go to Inbound → Customize...
Organizing your videos in categories
Categories is a way for you to organize your videos. A category can represent a specific topic or a theme and when...
Using static pages
All pages on your TwentyThree site are generated automatically based on your layout setup, but you might also need...
Enable video comments
To further engage visitors on your video site, you can let them comment on the individual videos on your video site....
Letting your users subscribe to your content
You can let your visitors subscribe to your video content and have them receive an email when a new video is...
What is Analytics in TwentyThree?
Analytics in TwentyThree is about much more than just raw numbers of views. We track every part of the life of your...
Requesting analytics data from a single video
On the main video tab, you can request analytical data for a single video. You do this by choosing the video of...
Performance details
All performance details
From the analytics main tab you can select a subsection called all performance details. In...
Tracking the play details of your videos
All play details
From the analytics main tab, you can select a subsection called "All play details". In this...
Usage details
All usage details
From the analytics main tab you can access the usage subsection where we present data concerning...
Analytics for embed sources
All embed sources
In this section you can track the individual pages where your videos are embedded. You can also...
Real-time Analytics
For a live host there is great value in reporting engagement when the stream is active and the event is over. In...
Analytics Metrics
For all on-demand videos we offer a summary of metrics on a per-day basis. These metrics are counted uniquely for...
Requesting analytics data from a specified time period
On the main analytics tab, you can request analytical data from a specified time period, by specifying a date in the...
Getting started with Editor
The Editor in TwentyThree is what truly changes a video marketeers workflow. Moving from multiple platforms for...
Multiply your videos
The content world is one of many bite-sized clips, tailored for your audience. Creating those clips from your video...
Cutting videos
With video cameras in our pockets we are all content creators. Raw content can get a professional touch with a simple...
Logging in to your video website
To log in to the backend of your workspace, navigate to your site's login page. The URL of the login page is the...
Changing your password and profile information
You can at any time change your password and profile information. Remember to change your password regularly and to...
Retrieving your username and password
If you have forgotten your username or password, you can have your login information sent to the email address...
Inviting new users and granting administration rights
You invite new users by clicking the "Settings"/cogwheel button in the backend of your workspace and choose "Users"...
User levels available in TwentyThree
TwentyThree offers three main user levels; Admin, Editor and Visitor. In addition to this, the TwentyThree account...
Using SAML for single-sign-on
TwentyThree supports Secure Assertion Markup Language (SAML) 2.0, which allows you to provide single sign-on using...
Backing up your design and reusing it
In any case you want to backup your TwentyThree design you can easily do this from the TwentyThree backend. A backup...
Batch editing of videos
With batch editing, it is really easy to change the metadata of a group of videos, since you can perform an edit once...
Build your site using Bootstrap
TwentyThree is set up to work seamlessly with the Bootstrap HTML, CSS and JS framework.
Bootstrap is essentially a...
Building customized video players
You can have any number of video players associated with your TwentyThree account that each can serve different...
The code editor
The code editor in TwentyThree works in the browser and is used to manage all the code and style that makes up the...
Configure your video players
Each of your video players has a wide range of settings that you can adjust to your liking to give your players the...
How to build design themes in TwentyThree
TwentyThree allows for the development of themes utilizing Frameworks such as Sass and Bootstrap, enabling designers...
Custom designed templates
Allow custom design to your log-in pages
You are free to re-design and fully manage the look and feel of log in,...
The TwentyThree Design Toolkit
Most video websites revolve around common UI components: Elegant navigation, functional players, efficient search,...
Hosting of design files
In TwentyThree we do not only host the videos but also the full design of a video website and video player. This...
Introduction to Liquid
If you want full control over the layout of your TwentyThree site and styling using CSS and JavaScript simply is not...
Liquid Tags
As in most programming languages, you can control the logic of Liquid using tags. We currently support the following...
Liquid Filters
The following is a full list of the output block filters supported by the Liquid markup implementation used in...
Set up new players
With your TwentyThree account, you can set up as many different video players as you like. The players can differ in...
The standard grid and its markup
Every part of the layout and markup on a TwentyThree can be changed to fit your exact needs. The markup of every...
Styling your site using CSS and Sass
When your HTML grid has been set up and configured using layout blocks, all the remaining styling and design is done...
Theme Options
Using Theme options, developers can turn simple designs into customizable themes where ordinary users can modify...
Video fields
When video content has been uploaded TwentyThree, all metadata about the videos is available to you when designing...
Working with custom actions
TwentyThree comes with a number of generic actions or call-to-action overlays built in, for example text boxes,...
Working with layout blocks
When building your video website, you have full control of how your video content is presented. For styling, you...
Search engine optimization for video
Over the past decade, the standards for how video is indexed by search engines have evolved, and as a core part of...
Setting the name of your site
When you have set up a TwentyThree website, it is important to give the site a good and descriptive name. This name...
Setting the language and timezone of your video website
TwentyThree comes in a range of different languages, and as the owner of a video website you can easily switch...
Specifying access restrictions for your workspace
TwentyThree makes it easy to create your own video universe and share it with the world. However, you may be in a...
Use your own domain for your video site
One of the biggest branding and search engine advantages with TwentyThree is that you can host your videos on your...
Using and controlling cookies with TwentyThree
The TwentyThree platform, webinars and video players use cookies as a part of the service. These cookies are part of...
How to get started with webinars
Welcome to TwentyThree Webinars! In this guide we show you how to create your first webinar, and we help you...
Webinar Settings
There are settings that apply by default to all your webinars. You can take a look at and change these settings as an...
Prepare your webinar draft and invite speakers
Your webinar registration page looks much better with a great image, a description of the event and information on...
Set up email notification and follow-up flow
Communication around the webinar is just as important as the event itself. Sending reminder emails will help to...
How to customize webinar pages
Now that you know how to get started with webinars, you can go ahead and customize both the registration page and the...
Customizing the look of your webinar room
The webinar room is an essential part of the webinar experience for both you and your audience. It is where all your...
Customizing the pre- and post webinar experience
Webinars are a great way to meet and interact with your customer, and TwentyThree offers a wealth of opportunities to...
Setting the webinar status
Webinars can have three different statuses. Use Draft mode while you are setting up your webinar. Once you're ready,...
Hosts, speakers and audience
When running webinars we like to refer to three different roles of the webinar, the host, speakers and...
Enter the webinar production room and rehearse
Before you host the actual webinar, it's always a good idea to do a test run. Besides testing your connection and...
Producing your webinar
We built TwentyThree Webinars with ease of production in mind, so that you are able to create engaging and...
Sharing your screen and slideshows in a webinar
For some webinars you might want to present a slideshow to the audience, or share your screen to instruct, display or...
Using TvCards in your Webinars
With our overlays and animated TV cards, your webinar attendees will be getting a TV broadcast level experience that...
Running polls in your webinar
Polls are a great way to engage your webinar’s audience and receive feedback from them while running the webinar. You...
How to make your webinar available on demand
Once you’ve successfully ran your webinar, you might want to make it available as an on demand recording. Making your...
Understanding webinar analytics and attendance data
In the webinar overview page you can get a quick overview of key analytics and who attended the event. If you want to...
Evaluate the performance of a webinar
After your webinar is before the next webinar! What you want to do at this stage is to evaluate your webinar, looking...
Evaluate your webinar engagement
Webinars allow you to engage your audience on many different fronts, with chats, questions, polls and handouts. The...
Exporting webinar attendee statistics
After your webinar, you might want to download your attendance statistics to upload to your CRM, marketing automation...
Test if your computer and network are powerful enough to run a webinar
Make sure you test your browser, internet connection and devices you want to use for the webinar. Below we show you...
Optimising Your Network Settings for Webinars
TwentyThree employs global infrastructure to connect webinar hosts and speakers, and the product uses real-time...
Improve video quality by controlling CPU usage
When hosting or speaking in a webinar, you join into a real time video call and you will often be sharing video from...
Running webinars in Gear Mode
If you already have a studio set-up that you want to run your webinars from or want to explore more complex use-cases...
UTM tracking for webinars
When promoting your webinars you might use different campaigns and platforms to get the message out there. But how do...
Webinar registration through HubSpot
When setting up your webinar registration flow you are not limited to using TwentyThree’s registration pages and...
Native Analytics
Native analytics in TwentyThree presents you with an overview of analytics collected from your social channels. To...
Uploading a video
When you want to upload a video to TwentyThree, make sure you are on a steady internet connection and you are using...
Preparing uploads for quality playback
TwentyThree accepts all common video formats in all resolutions, but with a few tweaks you can guarantee yourself...
Supported video formats
TwentyThree is built to make it easy to upload and use any kind of video files on the web. When you upload a file,...
Uploading videos without user access (Open Upload)
In normal circumstances users must have access to the backend of your workspace in order for them to upload...
Navigating the video overview
The video overview provides you with the best possible overview of all your videos and how they perform across all...
Editing metadata and publishing a video
To edit the metadata for a specific video simply choose the video in interest from the video overview. At the top of...
The difference between published and unpublished videos
After uploading a video you have different options for publishing and sharing your video. Here we will go over the...
Embedding and linking your videos
The videos you have uploaded will be shown on your video website automatically as soon as you have published them and...
How to select or upload a thumbnail image
When you have uploaded a video to TwentyThree it's usually a good idea to check that the video has the best possible...
Working with actions
When delivering video content to your viewers, you have the option of showing Actions alongside the videos. Actions...
Uploading subtitles to your video
For those of you who have an international audience or have content in multiple languages, subtitles are a great way...
Dividing your video into sections
If you have uploaded a long video—or maybe just a video about multiple topics or chapters you might want to split it...
Enable access restricted videos
TwentyThree supports video-level access restrictions and the options available are:
None: Anyone with a link to...
Promoting a video
With TwentyThree you have the option of promoting one or more of your videos. When a video is promoted it will be...
Download your video files
When you upload a video to your workspace, a range of different versions of the video is created. We transcode your...
Replacing a video
Sometimes you might be in a situation where you wish to replace a video that has already been uploaded. Maybe you...
Using oEmbed to share and embed videos
Along with the manual ways of embedding videos from TwentyThree, we support oEmbed to make it easier and more...
Embedly embedding content from TwentyThree
Embedly allows you to embed your content using rich media to enhance user experience, simply by using a direct URL to...
Playback issues with Internet Explorer and Compatibility Mode
Note: with Flash having been officially retired and Microsoft officially ending support for Internet Explorer parts...
Introduction to Live in TwentyThree
Live video is no longer just a stream trapped in a player, no longer just a video broadcast. It's about the web and...
Go live from anywhere
Broadcasting live video is a key part of any digital event. It expands the room and makes new forms of...
How to get started with your live event
Log in to your TwentyThree account and choose "Live". Here you'll find the complete overview of your active, upcoming...
Describe and schedule the event
Make sure your audience can identify your event and understand the content before it takes place. Simply add a good...
How to plan a live event
First of all, if you haven't yet created your first live event see How to get started with your live event. With...
Record the live event
You can record any part of the live video stream and the recorded clips can be made available for playback...
Repeat the live event
As you get more comfortable setting up live events, you might want to save an event with all the same settings for...
Create the perfect event page
The event page can be configured for any purpose using tools such as schedule, registration, reminders, slides or...
Promote your event with Banners
With Banners you can promote your event ahead of time on your corporate website, your blog, partnering sites and even...
Post everything about your event
Posts is your way of updating viewers and feeding information out in real time. You can post quotes, tweets, links,...
Building an audience
We all know this from any professional or personal event we've ever hosted: You need to invite people, have them...
Enable chat and questions in your live event
The key to a successful live event is audience engagement. Open up for a chat or monitor a Q&A and you can invite...
Access restrictions for live events
In a situation where you wish to limit who can take part in your live event, you can configure different types of...
Layout blocks for live event pages
As with your video website, you have full control of the design and functionality of your live event page. Read the...
Streaming methods
TwentyThree Live enables you to stream live video in various ways. You can simply use TwentyThree's iPhone app, any...
Streaming settings
You can find streaming information on the tab named Streaming on the right side of the overview page when you are...
Production settings
Configure live flow
You can control exactly when a video stream can be seen by viewers by setting it to Live or...
Getting to know the Audience overview
Under the Audience tab you get an overview of all your unique viewers; how many videos they have seen, when they were...
Convert viewers to leads with Collectors
As a digital marketer you want to track the behaviour of your viewers/visitors in order to move them into your sales...
Convert viewers to leads with Connect
Connecting your different tools in your marketing stack can really help you do intelligent lead generation and build...
Using Google Analytics with TwentyThree
TwentyThree comes with analytics for video-specific behaviour such as loads, plays engagement, dropoff and...
Using Adobe Analytics with TwentyThree
TwentyThree comes with analytics for video-specific behaviour such as loads, plays engagement, dropoff and...
Using HubSpot together with TwentyThree
Video is a powerful tool in marketing automation and lead scoring, since engagement and actions can be measured...
Using Marketo together with TwentyThree
Video is a powerful tool in marketing automation and lead scoring since engagement and actions can be measured...
Remarketing to Visitors using TwentyThree
TwentyThree lets you connect to all the major remarketing services, including Facebook, Google, Twitter and AdRoll....
Using Google Tag Manager with TwentyThree
What is Google Tag Manager?
Google Tag Manager (or GTM) is a tool that allows web tracking codes and tags to be...
Connect your marketing systems to TwentyThree using Webhooks
TwentyThree lets you connect to all the major marketing services, including Hubspot, Marketo, Eloqua, Pardot,...
Using Segment together with TwentyThree
TwentyThree makes it easy to send your data to Google Analytics, Hubspot, Marketo (and lots of other integrations)....
Deprecating support for TLS 1.0 and 1.1
On November 27th 2018, we deprecated wide support for TLS 1.0 and TLS 1.1 on the TwentyThree platform. The follows...
Custom collector fields
If you want to know more specific information on your leads than included in our standard Collectors, you can create...
Uploading assets to TwentyThree
The TwentyThree platform allows you to customize the branding of the content you publish by uploading your own...
Generating a HAR File for Troubleshooting
When troubleshooting complex issues, we might ask you to create and submit a HAR (HTTP Archive) file recorded while...
Connecting TwentyThree with Pardot
You can connect your TwentyThree Video Marketing Platform with Pardot – when doing so, leads converted through...
Navigating TwentyThree Personal
When you log in to TwentyThree Personal, you are going to see your entire personal video library and a couple of...
Recording a video
Recording a video using TwentyThree Personal is easy, intuitive, and fun. Let's get you started!
How to record the...
Editing recordings
Timeline
On your video timeline, you can see three different clip types, each indicated by their own...
Creating a thumbnail
Your video thumbnail is often the first audience touchpoint for your video, and we all know that first impressions...
Using Actions on the landing page
Once you record and edit your personal video you will be redirected to the landing page where you can add different...
Sharing your personal video
After all the hard work you've put into recording and editing your video, don't forget the most important part,...
Using your Video Library
Your Video Library is an efficient way to keep all of your videos organized and easily accessible. You can locate the...
Collaborating with TwentyThree Personal
With TwentyThree Personal you are able to record collaborative videos easier than ever. You can simply assign a...
Using Channels
Channels is the perfect feature for working with teams. With Channels, you can add select people to a group. Within...
Branding your video page
With TwentyThree Personal, you have the possibility of customising your video landing page to make it on-brand by...
Administering your users & access levels
TwentyThree Personal offers two types of user levels: Admin and Collaborator.
What do the user types...
Inviting new users
At TwentyThree we always say, "Let's have a beer", but we also say, "The more the merrier!"
Invite Members
You can...
Integrating with Zapier
TwentyThree Personal allows you to integrate with Zapier. With our Zapier integration, you can automate the creation...
Enable screen recording permission for macOS Catalina (10.15) and later
If you are running macOS Catalina — version 10.15 or later — you must grant access to the new Screen Recording...
Reference and overview of data available in HubSpot
Reference and overview of data available in HubSpot
The TwentyThree connection to HubSpot creates and forwards...
Segment and score HubSpot contacts based on webinar activity
Segment and score HubSpot contacts based on webinar activity
With the TwentyThree and HubSpot integration there is a...
Segment and score HubSpot contacts based on video activity
Segment and score HubSpot contacts based on video activity
With the TwentyThree and HubSpot integration there is a...
Corporate Network Guide for TwentyThree
Overview
TwentyThree is a video marketing platform designed for companies and organizations to manage, deliver and...
What's new in Webinars 4.0?
What's new in Webinars 4.0?
The newest product update is here- Webinars 4.0! You may be wondering what this means...
Creating your own Template Webinar
Creating your own Template Webinar
If you produce a series of webinars that you want to follow the same design and...
What's New in TwentyThree?
Introducing the New TwentyThree! What we have done is brought all our products together in the first all in one video...