Make sure you test your browser, internet connection and devices you want to use for the webinar. Below we show you how to perform a connection test.
Browser, network, connectivity
After you create a webinar, we automatically test your browser, network and connectivity. If everything is working as expected you pass the test. If you fail the test, you should take the full test to evaluate your microphone, camera, and throughput.
Internet connection
We recommend min. 10mbit up- and download for hosting a webinar with a single presenter; min. 20mbit up- and download for hosting a webinar with multiple presenters. We always recommend to use Ethernet.
Browser support
The webinar host has to use Google Chrome (Version 66 or above). Presenters are able to choose between Chrome or Safari 11 (both Mac and iOS). Only if they want to enable screen sharing, they have to use Google Chrome, as they need the Google Chrome extension. The audience can join from all kind of browsers and also with iPads or mobile phones.
Computer Processing Power
As a webinar host, you need to have a powerful computer/laptop, as everything is broadcast and uploaded from the host’s hardware. In order to get the best webinar experience we recommend that your computer is no older than three years. Core i3/MacBook Air is not an ideal option for webinar hosts but we are working on optimizing for these machines. Core i5 (from 2017 or later) is a suitable option for webinar with one additional presenter and screen sharing. Core i7 is always recommended.
A Checklist on How You Can Improve Your Webinar Experience
- Have your computer charger plugged in - running from battery can reduce performance.
- Use Ethernet instead of WiFi. If not possible, position yourself as close as possible to your router and make sure there are a few as possible devices connected to the same network.
- Shut down all applications that you do not need for the webinar (especially Skype, FaceTime, and other apps that are heavy on your CPU or can use webcams/microphones).
- Stop downloading or streaming.
- Make sure your browser is up to date and clear your cache.
- Allow permissions for webcam/ mic when entering the room.