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Webinar Settings

Getting started with TwentyThree Webinars

There are settings that apply by default to all your webinars. You can take a look at and change these settings as an admin on the account by going to the settings cogwheel at the top of the backend when logged in, and selecting “Webinar setup”. Below you can find information on the different settings and what they apply to.

Default Category

The default category setting will determine which category your webinar recordings will be saved into by default. This category will by default be the “Webinars” category, but you can select any other category in the drop down there. For each webinar, this can be changed by editing the webinar description.

Default Registration

The default registration form is the collector that will be used for your webinars by default. By default, this will be set to the Webinar Registrations collector, but you can select any other form here. As with the categories, this can be changed by editing the webinar description. Please make sure the collector you choose here is set to the “Wall” type in order for it to be displayed properly on the registration page.

Waiting Room Starts

The start time of the Waiting Room that your audience will see before the webinar goes live can be defined here. By default the Waiting Room will start 30 minutes before your scheduled start time, but you can also change this to either 15 minutes or an hour before the scheduled start.

Display name in chat and TvCards

When your audience writes in the chat and asks questions, their name will be displayed along with their message in TvCards and in the chat log. You can choose how their name will be presented from the dropdown menu here. There are six options, and below you can see how they would affect the name displayed.

  • Full name - John Doe
  • First name - John
  • Last name - Doe
  • First name with last initials - John D
  • First initials with last name - J Doe
  • Initials - J D

HD or Full HD Quality

By default, your webinar will be streamed in HD (720p). This quality will provide a clear image on both your video camera and your screen sharing. You can choose to increase the webinar quality to Full HD (1080p). It should be noted that in order to be able to stream your webinar in Full HD, your hardware must be compatible. Your camera must be able to support at least a 1080p output, and more processing power for the host and speaker computers is required than when streaming in standard HD. Furthermore, your network bandwidth must be able to accommodate the larger stream.

Let speakers see audience questions

TwentyThree lets you control whether webinar speakers can see incoming questions. Sharing the questions can be handy in live webinars where you're moderating Q&A alongside your speakers. Sharing questions from people in the audience can also conflict with data compliance, so the platform allows you control of how questions are shared. While speakers can see the incoming questions, the host will still be the only person able to delete questions, and show questions on screen.


With this setting, you can choose if in your webinars you would like the option to bring audience members OnCamera or not. Going OnCamera will allow the speakers and host to interact with their audience through camera and microphone.