Troubleshooting and technical guides
Playback issues with Internet Explorer and Compatibility Mode
Note: with Flash having been officially retired and Microsoft officially ending support for Internet Explorer parts of this article may no longer be applicable. The TwentyThree video players supports all modern browsers with HTML5 video...
Deprecating support for TLS 1.0 and 1.1
On November 27th 2018, we deprecated wide support for TLS 1.0 and TLS 1.1 on the TwentyThree platform. The follows similar deprecations of older encryption standards, ciphers and methods in years prior—and is part of an ongoing effort to...
Enable screen recording permission for macOS Catalina (10.15) and later
If you are running macOS Catalina — version 10.15 or later — you must grant access to the new Screen Recording Permission in order to share your screen in a webinar or when filming a personal video. How to enable screen...